Patients

Coronavirus (COVID-19)

As the DC metropolitan region begins reopening, we have a few important messages to share: 

  • The health of our participants and staff continues to be our #1 priority. We are assessing the situation on a regular basis in coordination with the local governments. 
  • Please call us at 844-796-2797 before you come in so we can determine the safest way to treat you. 
  • We urge you to continue taking extra precautions, especially in public places. You should wear a face mask, keep 6 feet of distance, and wash your hands often. 

For upcoming appointments, new appointments, and routine procedures that are not urgent, your appointment may be held as a telephone or video visit to keep you safe during the COVID-19 pandemic. This will also allow us to provide in-person care for urgent visits and sick people, especially those presenting fever, cough, and difficulty breathing. 


MEDICAL SERVICES

As of July 13, 2020, the following medical services are available at our health centers:  

Washington, DC: 

  • Our Petworth health center is open for scheduled pediatric and adult medical appointments, except for COVID-19 related appointments. 
  • Our Adams Morgan health center is open for scheduled medical appointments related to COVID-19 ONLY.   
  • Our Fort Totten health center is open for pediatric well-visits by appointment ONLY.  

Maryland: 

  • Our Silver Spring health center is open for scheduled pediatric and adult medical appointments and COVID-19 related appointments. 
  • Our Adelphi health center is open for scheduled pediatric and adult medical appointments, except COVID-19 related appointments. 

DENTAL SERVICES

As of July 6, 2020, the following updates to our dental operations are in effect at our health centers: 

Washington, DC: 

  • Our Fort Totten health center is open Monday-Saturday from 8:00am-6:30pm for all dental services  
  • Dental services will not be available at our Petworth health center until August 2020 

Maryland: 

  • We are excited to announce the opening of our new dental suite in Silver Spring. We are open Monday-Friday from 8:00am-6:30pm for all dental services. 

BEHAVIORAL HEALTH SERVICES

The following behavioral health services are available to you:  

Washington, DC: 

  • Available Monday – Friday, from 9:00am to 5:00pm ONLY by telephone or video, with additional evening and weekend hours by appointment 

Maryland:  

  • Available Monday – Friday, from 9:00am to 5:00pm ONLY by telephone or video, with additional evening and weekend hours by appointment 

Please note, new patient appointments for behavioral health services are available in Maryland only.


SOCIAL SERVICES

The following updates to our programs and services are currently in effect: 

  • Social Services and Nutrition:  Available Monday – Friday, from 9:00am to 5:00pm ONLY by telephone or video 
  • Senior Wellness Centers: Closed until further notice  
  • After School Program:  Canceled until further notice 
  • WIC Program: WIC sites are closed for in-person appointments. Checks will be mailed to participants. You can make a telephone appointment by calling (202) 232-6679. Click for more details
  • Home Visiting: Available by telephone or video only 

Click here to visit our Contacts & Locations page 


Clinic Procedures:

  • We want you to rest assured that our entire medical team is taking all the appropriate protections to keep our clinics safe and properly equipped. Protocols for staff and patients have been developed, including screening tools to use when patients check in or call. 
  • Please call us first at 844-796-2797 before going to one of our clinics. We are discouraging walk-ins currently. 
  • All visitors to our clinic will be screened at the door for COVID-19 symptoms and potential exposure. Anyone with symptoms will be directed to a separate entrance for further screening. 
  • If you are coming to the clinic for an appointment, please come alone or bring only the people who absolutely need to accompany you. 
  • We will continue to keep up to date with the latest guidelines from CDC, DC Health, and Maryland Department of Health to make sure we provide the best care our community needs to overcome this crisis.  
  • Mary’s Center has designated safety areas for non-sick patients that require in-person visits, such as prenatal care, well-child, and others. 

It is extremely important that you also take the necessary precautions to avoid spreading the germs.

Steps to Prevent Respiratory Illnesses:

  • Wash your hands often with soap and water for at least 20 seconds. 
  • Use a tissue to cover your cough or sneeze, throw the used tissue in the trash, and then wash your hands or use hand sanitizer. 
  • Avoid close contact with people who are sick. 
  • Stay home if you are sick. 
  • Avoid touching your eyes, nose, or mouth with unwashed hands. 
  • Clean and disinfect frequently touched objects and surfaces. 
  • Get a flu shot and encourage your friends and family to do so. 
  • Practice social distancing
  • Wear a mask if you are sick. 

Preparing for COVID-19:

  • Everyone should wear a mask when leaving their house.  
  • Make sure you have enough food at home to avoid long lines in the supermarket if the situation gets extended. Ingredients to prepare chicken or vegetable soup are always welcome when you are sick. 
  • Make sure you have a few weeks’ supply of the medications you usually take (prescribed and over the counter). 
  • Keep handy bleach wipes or alcohol, proven to have killed other viruses. Clean surfaces that are frequently touched to decrease the amount of virus on hard surfaces. 
  • Consider buying a digital thermometer so you can monitor your temperature from home if you get sick. 
  • Ask your boss about the possibility of working from home. 
  • Have a plan in case your child’s daycare or school closes. 

Helpful Links: